Shipping Policy

For a straightforward customer experience, orders can be delivered only in the United States. Free standard shipping applies throughout the U.S., and each dispatched package is accompanied by tracking.

For an informed purchase, allow 1-2 business days for processing before carrier handoff; weekends and U.S. public holidays are not business days. The estimated shipping journey after handoff is 4-6 business days.

As a practical matter, the shipment notice and tracking link use the contact details entered at checkout. A correct and complete destination is the customer's responsibility; prompt correction requests are welcome but may be too late once fulfillment is underway.

For transparent service, weather, carrier interruptions, peak-volume conditions, address problems, or other events outside reasonable control can extend an estimate.

As a published store practice, a pre-shipment cancellation can be requested, while post-shipment requests follow the Refund Policy. We assess and collect taxes as required by law.

Shipping and tracking assistance: support@nubyme.shop or 512-660-8485, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: nuby
Contact email: support@nubyme.shop
Phone: 512-660-8485
Physical address: 1076 Ashton Ln, Springdale, Arkansas, 72764, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)