Refund Policy

As the applicable store rule, after receiving an order, a customer may request either a no-reason return or an exchange for 30 days.

In day-to-day application, start the request through support@nubyme.shop. After approval, nuby supplies a prepaid label or another arrangement that leaves the customer with no return-shipping charge. The store pays that cost for approved no-reason returns and exchanges as well as damaged, defective, incorrect, or incomplete orders.

As part of our service commitment, the no-reason program excludes personalized products, clearance and Final Sale items, gift cards, and intimate or hygiene-sensitive goods once opened. These exclusions do not reduce a customer's rights when an item arrives damaged, defective, wrong, or incomplete.

For an informed purchase, return eligible merchandise safely and include supplied components and original packaging when reasonably possible. After receipt and inspection, an approved refund is issued to the original payment method; the bank or card issuer should post it within 5-10 business days after issuance.

In day-to-day application, an order can be cancelled only while it remains unshipped; after dispatch, the customer must proceed under this Refund Policy.

Authorized return address: 1076 Ashton Ln, Springdale, Arkansas, 72764, United States

Refund and exchange support: support@nubyme.shop or 512-660-8485, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: nuby
Contact email: support@nubyme.shop
Phone: 512-660-8485
Physical address: 1076 Ashton Ln, Springdale, Arkansas, 72764, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)