FAQ

Where can I ask for help?
For easy reference, support is available through support@nubyme.shop, 512-660-8485, or mail at 1076 Ashton Ln, Springdale, Arkansas, 72764, United States, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

How much time does fulfillment and delivery take?
As a practical matter, allow 1-2 business days before dispatch, then an estimated 4-6 business days for carrier transportation.

Where can an order be delivered?
As part of our service commitment, delivery is limited to United States addresses. Standard shipping is free for every U.S. order and tracking is provided after dispatch.

Who pays to send an approved return back?
As a practical matter, the merchant does, for approved no-reason requests, exchanges, and quality problems made within the 30-day delivery window. Custom goods, clearance/Final Sale items, gift cards, and opened intimate or hygiene-sensitive merchandise cannot be returned merely by preference, but consumer remedies for damage, defects, wrong goods, and omissions remain.

When does the original payment account receive credit?
For dependable support, banks and card issuers generally display an issued, approved refund in 5-10 business days.

Are payments processed in U.S. dollars?
For a straightforward customer experience, yes, all transactions use USD, with Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover accepted as shown at checkout.

What can I shop here?
For a clear pre-purchase understanding, the store offers baby and toddler feeding and drinking products, teethers and soothing products, bath and potty items, travel essentials, play products, and everyday care accessories. These products and accessories are selected for feeding, drinking, teething relief, soothing, bath time, potty training, travel, play, and everyday baby or toddler care; exact formats, options, bundle contents, and availability appear on the applicable product page.

How are cancellation requests handled?
To keep expectations clear, we accept them prior to shipment, while post-shipment requests are subject to the Refund Policy.

Merchant Information
Brand/store name: nuby
Contact email: support@nubyme.shop
Phone: 512-660-8485
Physical address: 1076 Ashton Ln, Springdale, Arkansas, 72764, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)