Payment Policy

About Credit/Debit Card

To state the rule precisely, all prices and transactions are in USD. Checkout supports Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover; the methods available for a particular order appear securely during checkout.

To avoid uncertainty, nuby relies on encrypted Shopify and payment-provider processing and does not keep the full account number or card security code. Authorization, verification, holds, and declines remain subject to the issuer's requirements.

As an operating standard, billing and contact records must be complete and truthful. Failed authorization or a material fraud concern can lead to review or cancellation; taxes are assessed at checkout according to applicable law.

In day-to-day application, refunds that receive approval go back to the original form of payment; the financial institution generally completes posting in 5-10 business days.

Payment assistance: support@nubyme.shop or 512-660-8485, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: nuby
Contact email: support@nubyme.shop
Phone: 512-660-8485
Physical address: 1076 Ashton Ln, Springdale, Arkansas, 72764, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)